NorCal DNP Communication
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Types and Cycle
Communication Cycle
Verbal
Non-Verbal
Listening
Theories & Models
Theories
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Interpersonal
Health
Organizational
Humanistic
Modeling and Role Modeling
Models
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Swiss Cheese
Transparency
Just Culture
Crisis Resource
Parent Communication
Age Appropriate
Barriers
Language-Limited English Proficiency
Culture and Communication
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Cultural Diversity
Failure to communicate
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The cost of failing to communicate
Misinterpretation
Practical Application
Keep It Patient Centered
Health Literacy, LEP and Culture
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Limited English Proficiency
Health Care Literacy
Power Differential and Confounding Factors
Resources
HRSA Free Online Course-Effective Communication Tool for Healthcare Professionals
Links National Communication Resources
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Institue of Medicine
National Quality Forum
AACN
Healthy People 2020
AHRQ
The Joint Commission
How Effective Healthcare Communication Contributes to Health Equity
Contact
Skills for helping patients understand complex healthcare information.
Using Analogies to help remember and understand information.